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How much notice is given for planning collection days?
- Collection days are usually planned in advance, typically with a lead time of 6 days to 1 week. This allows us to organise routes efficiently and ensure timely service.
How will I be notified of my upcoming collection day?
- You'll receive advance notification of your collection day via email, SMS, or our website's customer portal. We aim to provide this information at least 3 days before your scheduled collection to allow for adequate preparation.
Can I request changes to my collection schedule?
- Absolutely! If you need to reschedule or temporarily suspend your collection, you can submit a request through our customer support channels. We'll do our best to accommodate your needs, considering logistical factors and availability.
How long does it take to process changes to my collection schedule?
- Requests for changes to collection schedules are typically processed within 3 business days. We'll notify you promptly once your request has been reviewed and confirmed.
How can I share feedback or address concerns about my collection service?
- We value your feedback and encourage you to reach out with any concerns or suggestions. You can provide feedback via email, phone, or our website's feedback form. We aim to respond to inquiries and feedback within 3 business days.
Will I be informed of any updates or alterations to collection schedules?
- Yes, we'll keep you informed of any updates or revisions to collection schedules through appropriate channels. Our goal is to ensure you're always aware of any changes well in advance.
