FAQ's

Collection days are usually planned in advance, typically with a lead time of 6 days to 1 week. This allows us to organise routes efficiently and ensure timely service.

You'll receive advance notification of your collection day via email, SMS, or our website's customer portal. We aim to provide this information at least 3 days before your scheduled collection to allow for adequate preparation.

Absolutely! If you need to reschedule or temporarily suspend your collection, you can submit a request through our customer support channels. We'll do our best to accommodate your needs, considering logistical factors and availability.

Requests for changes to collection schedules are typically processed within 3 business days. We'll notify you promptly once your request has been reviewed and confirmed.

We value your feedback and encourage you to reach out with any concerns or suggestions. You can provide feedback via email, phone, or our website's feedback form. We aim to respond to inquiries and feedback within 3 business days.

Yes, we'll keep you informed of any updates or revisions to collection schedules through appropriate channels. Our goal is to ensure you're always aware of any changes well in advance.